Privacy Policy

Introduction

This Privacy Policy is designed to help you understand why we collect your personal data and how we use it. We encourage everyone to take the time to read it carefully.

This policy applies to anyone who purchases and/or uses our products or services through our points of sale (stores), by phone, via apps, or through our website.

Who we are

Packmarkt.com is a brand name (trade mark) of APIKYAN SYSKEVASTIKI S.A. (hereinafter the “Company”).

Registered Office: ΝΒ1Α Ο.Τ. 47, ΒΙ.ΠΕ. Sindos, T.K. 570 22 Thessaloniki

Contact Phone: 2310 570 100 -110 -140 || 801 11 GLASS (45277)

Your Security

When you buy from us or use our services, you entrust us with your data. You are our priority: we listen to your views and preferences, we seek to understand your expectations, and we make business decisions that reflect them. We are committed to maintaining your trust.

This Privacy Policy explains when and why we collect your personal data, how we use and process it, how long we retain it, and under what conditions we may share it with others.

Data Collection

When you visit one of our points of sale or interact with us online or by phone, we may ask you to provide certain information about yourself.

This information may include:

• Personal data such as name, address, email address, phone number and other contact details. These may be collected when you purchase a product or when you first register for our online services (e.g., when you make a product inquiry).
• Account information, such as username and other identifiers or credentials used to access our online services.
• Device information.
• IP address and Cookies data.
• Location data.

Examples of when we ask you to provide personal data:

• When you purchase products directly from our company or via our call center.
• When you register to use our online services.
• When you request to receive updates about marketing promotions.
• When you submit inquiries/requests.

How We Process Your Personal Data

We process your personal data when it is necessary to enter into or perform a contract with you, or for specific purposes, including but not limited to:

• Processing orders and payments for products and services you have purchased, or issuing refunds.
• Conducting promotional activities related to our products and services or those of our partners that we believe may interest you, where we have obtained your consent to contact you.

We may use and process your personal data with your consent for the following:

• Notifying you when a product is back in stock.
• Contacting you by email or SMS regarding our products and services, offers, promotions, or special events.
• Rewarding you as part of our loyalty or rewards programs.

Legitimate Interests

We may use and process your personal data where necessary for our legitimate business interests, including to:

• Provide customer support, respond to and communicate with you about your requests.
• Respond to questions, complaints, claims, and feedback.
• Communicate with you regarding your orders, purchases, or accounts.
• Provide content of interest and enable your navigation on our websites.
• Inform you about marketing promotions (where we rely on your consent), e.g., tailoring communications or delivering targeted messages via social networks and third-party platforms.
• Conduct data analyses, including consumer research, trend analysis, and financial analysis.
• Operate, evaluate, and improve our business, including developing new products and services; determining the effectiveness of our sales, marketing, and advertising efforts; and analyzing and improving our products, offers, promotions, online services, and other technologies.
• Comply with your requests to exercise your rights (for example, when you ask us not to contact you for marketing purposes, we will keep your details on a suppression list to comply with your request).
• Use or disclose your personal data where we have a legal right or duty (e.g., in connection with a public authority’s investigation).
• Retain the right to contact you about overdue amounts either directly or through third-party partners.
• Protect, detect, and prevent fraud and other criminal activity, claims, and liabilities.
• Ensure network and information security and take measures to protect your information from loss, damage, theft, or unauthorized access.

Compliance with Legal Obligations

We will use your personal data to comply with our legal obligations, such as:

• Identifying you when you contact us.
• Verifying the accuracy of the data we hold about you.
• Assisting public authorities (e.g., police).

For Your Benefit

We will use your personal data for your benefit, for example:

• We may need to contact you if there is a potential safety risk related to a product you purchased.
• We use automated information for purposes such as:
• Personalizing your experience across our online services.
• Providing content (including advertising) tailored to your interests and the way you browse our services.
• Properly managing our business operations.
• We use this information to help diagnose technical issues, manage our online services, identify users of our services, target advertising, and compile demographic information. We analyze usage patterns to tailor our services to better meet your needs.
• We may also use your information in other ways that we explain at the time of collection, so we can tailor our services to your needs.

How We Share Your Personal Data

The Company may share personal information within its corporate group only.

Our Service Providers

We work with providers, suppliers, insurers, and organizations that may process your personal data on our behalf, subject to appropriate data protection and security safeguards. We share only the information necessary for them to deliver their services to us or facilitate services to you. Some providers display advertisements for our products and services and those of our partners or third parties. Where you have consented to receive our promotional communications, you may see our ads on websites you visit or interactive services you use.

Other Organizations and Individuals

We may transfer your personal data to other organizations in certain circumstances, for example:

International Data Transfers

We do not transfer your personal data outside the EEA.

Marketing

We may send you marketing messages where we have your consent or a specific reason (e.g., to notify you about a recall of a product you purchased). With your consent, this may be done by post, email, SMS, social media, or via in-app notifications and ads. We will always give you the opportunity to opt out of marketing. We may ask you to confirm or update your personal data when you buy new products or services in the future, or when laws, regulations, or our business structure change. We compile statistics on email opens and clicks using industry technologies to monitor and improve our newsletters. You can unsubscribe from general marketing at any time by clicking the unsubscribe link at the bottom of any of our emails.

Please note that if you opt out of marketing communications, we may still contact you regarding transactions, your account, customer surveys, or contests in which you have expressed interest.

Your Rights

Under data protection law, you have the following rights:

Access & Information:

To know what data we have collected, for what purpose, and for how long we will retain it.

Rectification:

To request correction of inaccurate information or completion of incomplete information about you.

Restriction & Objection:

To request restriction or objection to processing if you dispute the accuracy of data, believe we process it unlawfully, or no longer wish to receive marketing communications.

Portability:

To request the transfer of your personal data to another organization.

Erasure:

To request in writing that we delete your personal data when it is no longer necessary for the purposes collected, when you withdraw consent, or when your data has been unlawfully processed in violation of data protection regulations.

If you wish to exercise your rights, please contact us:

By email: info@apikyan.com

By post: ΝΒ1Α Ο.Τ. 47, Γ’ Lane ΒΙ.ΠΕ. Sindos, P.O. Box 1325, T.K. 570 22 Thessaloniki.

Please ensure you include all necessary documents with your request. We will process your request within 30 days of receipt; this period may be extended by up to two months if your request is complex or numerous.

Note: Submitting a request is free of charge. However, a “reasonable fee” may apply where a request is manifestly unfounded or excessive, particularly if repetitive.

How Long We Keep Your Personal Data

We retain your personal data for as long as you remain our customer. After you cease to be a customer, we may retain your data for up to 7 years after your last purchase for which we used your personal data. We may retain data for longer than 7 years if we cannot delete it for legal, tax, or technical reasons. We do not keep personal information in an identifiable form longer than necessary. We will also retain your data for as long as we have active consent for the purposes for which it was given.

Security Measures

To ensure the confidentiality of data transmission, we use SSL 128-bit encryption.

APIKYAN SYSKEVASTIKI S.A. implements technical and organizational security measures to protect your personal information from loss, destruction, and any unauthorized access by third parties.

Links to Other Websites

Our websites may contain links to other websites operated by organizations we do not control. If you navigate from our site to a third-party site, we encourage you to read their privacy statements.

Social Media

We use social media such as Facebook, Google, YouTube, Instagram, and Twitter. Through these, data may be retrieved. If you are logged in to one of these services, the network may associate your visit to our website with your user account. If you are a social network user and do not want data from your visit to our sites to be combined with your social network account, you should first log out of the social network before accessing our sites.

Contact Us

If you have a question or complaint about this policy or how we handle your personal data, please contact us:

By email: info@apikyan.com

By post: ΝΒ1Α Ο.Τ. 47, C Lane, ΒΙ.ΠΕ. Sindos, P.O. Box 1325, T.K. 570 22 Thessaloniki.

Complaints to the Data Protection Authority

You have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr) regarding any matter related to the use of your personal data.

Changes to This Policy

We may revise this policy by publishing an updated version on our website or by contacting you via email. This policy was last revised on 24/05/2018.

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Privacy Policy for Our Mobile App

Αυτή η πολιτική απορρήτου διέπει τη χρήση της εφαρμογών λογισμικού ( “ PackMarkt”) for handheld devices created by APIKYAN SYSKEVASTIKI S.A. The app is used for e-commerce purposes, including but not limited to browsing the product catalog, adding products to cart, and completing orders.

Device Permissions

Camera

The app requests permission to use your device’s camera solely to scan QR codes and barcodes, and only when you activate this function.

Location

When you use the mobile app, we may use GPS (or similar technology) to determine your current location in order to detect your address and auto-fill your address details on the checkout page. We do not share your current location with other users or partners.

If you do not want us to use your location for the above purposes, disable location services for the app in your account settings or your mobile device settings.

Phone State

This permission is required by the iPay88 plugin. It grants read-only access to phone state, including the device phone number, current cellular network information, the status of any ongoing calls, and a list of phone accounts registered on the device. This information will not be disclosed to third parties.

Automatic Information Collection

The app may automatically collect certain information, including the type of mobile device you use, your device’s unique identifier, your mobile device IP address, your mobile operating system, the type of mobile Internet browser you use, and information about how you use the app.

Do Third Parties See or Access Information Obtained by the App?

Yes. We share your information with third parties only as described in this privacy statement. We may disclose user-provided and automatically collected information.

We may disclose user-provided and automatically collected information:

• As required by law (e.g., to comply with a subpoena or similar legal process).
• When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
• To trusted service providers working on our behalf who do not have independent use of the information we disclose to them and who agree to adhere to this privacy statement.
• If the app developer/company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have.

Opt-Out Rights

You can stop all collection of information by the app easily by uninstalling the app. Use the standard uninstall processes available on your device. You may also request to opt out by emailing support@simicart.com.

Data Retention Policy – Managing Your Information

We will retain user-provided data for as long as you use the app and for a reasonable time thereafter. We retain automatically collected information for up to 24 months. If you would like us to delete user-provided data that you have provided via the app, please contact support@simicart.com and we will respond within a reasonable time. Note that some or all of the user-provided data may be required for the app to function properly.

Children

We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that a child has provided us information without their consent, they should contact support@simicart.com and we will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Access is limited to authorized employees and contractors who need to know the information to operate, develop, or improve the app. However, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes by posting the new Privacy Policy here and by email or SMS. We encourage you to review this Privacy Policy periodically for any changes. Continued use constitutes acceptance of all changes

Your Consent

By using the app, you consent to the processing of your information as set out in this Privacy Policy now and as amended by us. “Processing” includes using cookies on a device or computer or otherwise interacting with information in any way, including collection, storage, deletion, use, combination, and disclosure. Activities may take place in the United States. If you reside outside the United States, your information will be transferred to, processed, and stored there in accordance with U.S. data protection standards.

Contact Us

If you have any questions regarding privacy while using the app, or about our practices, please contact support@simicart.com.